Terms and Conditions

Overview

By accessing the site or creating an account, you agree to these terms along with any game rules and promotional conditions that apply. These rules take priority for users based in Great Britain. The terms extend to mobile devices, tablets, and any downloadable applications we offer. Gambling carries the risk of financial loss, and you accept full responsibility for any such outcomes. We actively encourage responsible gambling and provide resources to support it.

Licensing and Regulation

Our platform operates under a licence from the UK Gambling Commission, number 52894. Certain support functions including marketing, technical infrastructure, payment handling, and customer service may be managed by affiliated companies registered in Gibraltar.

Changes to These Terms

We may update these terms from time to time. When significant revisions occur, we will inform users directly. Should you disagree with any changes, you must immediately stop using the website and related services.

Account Registration Requirements

Registering an account requires you to confirm you are at least 18 years old and legally able to enter binding agreements. All details you provide must be truthful and kept current. You must reside in Great Britain and access the platform from within the country. Only your own valid payment methods are permitted, and all funds must originate from lawful sources. Duplicate accounts are not allowed, and the service must be used solely for personal entertainment rather than any professional or financial purpose. Staff members and individuals connected to our operations are ineligible to participate.

Verification and Security Procedures

We perform identity, age, and other checks whenever necessary, often using third-party services. During these processes, access to the account or withdrawals may be paused. Email and age verification are mandatory in many cases. Failure to verify can lead to suspension, with deposits returned where appropriate. We also follow rigorous anti-money laundering rules and may request evidence of identity, address, payment ownership, and source of funds. Login information must remain private; we cannot be held responsible for any unauthorised use of your account.

Website Usage Rules

The platform is offered on an “as is” basis and may be modified or temporarily restricted at our discretion. Access is limited to personal, non-commercial purposes only. You must not copy content, introduce harmful software, attempt unauthorised entry, or disrupt site operations in any way.

Deposits, Withdrawals and Funds Management

Customer funds are kept in segregated accounts, though these are not protected in the event of insolvency. Deposits are accepted only through listed personal payment methods, and limits may apply. Withdrawals require verification and are returned to the original payment source, with a minimum of £10. The account must not be used as a general banking facility, and refunds are unavailable for services already provided.

Winnings and Currency Rules

We do not offer credit for gameplay. All activity takes place in British Pounds, and attempts to manipulate currency for gain are prohibited. Any winnings credited in error remain our property and must be returned. Progressive jackpots are paid according to server-confirmed results, and very large payouts may require up to 30 days for processing. In the case of simultaneous wins, the first recorded by the server receives the prize.

Chat and Support Features

Where a chat service is available for customer support, all conversations may be monitored and recorded. We reserve the right to adjust or remove this feature at any time.

Responsible Gambling

Tools such as deposit limits, time-outs, and self-exclusion are provided to help maintain control. Details are available in the dedicated responsible gambling area of the site. Any failure to follow responsible practices may result in account suspension or closure.

Account Closure

You can request closure of your account by contacting support at any time. We may also close accounts at our discretion, particularly if terms are breached. In serious cases such as fraud, bonus abuse, or underage access, winnings may be forfeited and the matter reported to the relevant authorities.

Promotional Misuse

Bonus abuse is not tolerated. We monitor play closely and may cancel bonuses or winnings where misuse is identified. Examples include exploiting technical flaws, using coordinated betting strategies, delaying game features for advantage, or depositing and withdrawing with minimal wagering to exploit offers.

Inactive Accounts

Accounts showing no activity for twelve months become dormant. We will attempt to contact you about any remaining balance. After notice periods, monthly maintenance fees may be deducted until the balance reaches zero, at which point the account may be closed.

Complaints and Disputes

Any complaint should first be raised with our support team via live chat or email. If unresolved, it can be escalated to a supervisor and then to our dedicated complaints team, which will issue a case reference. This represents our final internal step. For gambling-related matters that remain unsatisfied, you may refer the case to an independent adjudicator at https://ecogra.org/forms/adr-dispute-step-1/. All complaints must stay confidential; public disclosure may halt the process and could lead to account restrictions.

Legal Compliance and Privacy

Use of the platform must always comply with applicable laws. Our Privacy Policy explains how personal data is handled. Information may be shared with regulators or law enforcement when required to prevent fraud or meet legal obligations.

Warranties and Liability Limitations

We strive to deliver a reliable service but do not guarantee uninterrupted access or complete accuracy of content. Server records are final in any dispute. Our liability is limited to the value of the relevant wager or the return of any misplaced funds. We are not responsible for indirect losses, data issues, or problems arising from third-party sites linked on our platform.

Technical Issues and External Links

We accept no responsibility for bets missed due to internet or system failures. In the event of a game interruption, we will endeavour to restore balances fairly. Wagers placed during a malfunction may be voided. Links to external websites are provided for convenience only and do not imply endorsement; we bear no liability for their content or use.

Intellectual Property

All website content, software, designs, and game names are our property or properly licensed. You may not reproduce, distribute, modify, or reverse-engineer any part of the platform without permission. Breaches may result in withheld winnings and account closure.

General Provisions

These terms are governed by the laws of England and Wales, with disputes handled in English courts. They form the complete agreement between us and override any prior arrangements. We may assign our rights under these terms, but you may not transfer yours. If any provision is found unenforceable, the remaining terms continue in full effect. Events beyond our reasonable control may suspend our obligations without liability.